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compound-sourcing-user-guide [2014/06/14 00:18]
flack
compound-sourcing-user-guide [2014/06/14 00:21]
flack [Door-to-door delivery]
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 After finalizing your quote, you can place an order by clicking on the orange Order button. Please note that the stock availability of the compounds can change any time. If you go back to a previously saved quote, the stock availability of a compound might have fallen below the acceptable minimum amount. In such a case, the particular product is displayed after clicking on Order. If your quote is older than a few days, we suggest to re-run Instant Quote to make sure you place an order based on the most recently updated stock information. You can specify a PO number which we will use throughout the whole procurement and delivery process. You will be asked to either upload your PO file, send it later or place an order without a PO file. Please note that if you choose to place an order without a PO file, we will start processing your order and any PO files sent to [[order@mcule.com|order@mcule.com]] will be neglected. We also ask for the shipping and billing details, including an EU VAT number for EU customers. After finalizing your quote, you can place an order by clicking on the orange Order button. Please note that the stock availability of the compounds can change any time. If you go back to a previously saved quote, the stock availability of a compound might have fallen below the acceptable minimum amount. In such a case, the particular product is displayed after clicking on Order. If your quote is older than a few days, we suggest to re-run Instant Quote to make sure you place an order based on the most recently updated stock information. You can specify a PO number which we will use throughout the whole procurement and delivery process. You will be asked to either upload your PO file, send it later or place an order without a PO file. Please note that if you choose to place an order without a PO file, we will start processing your order and any PO files sent to [[order@mcule.com|order@mcule.com]] will be neglected. We also ask for the shipping and billing details, including an EU VAT number for EU customers.
 +
 +
 +==== Order tracking ====
 +
 +After placing an order online, you can track its status by checking its unique URL. You can also request status updates and we will email you when the status of your order gets updated.
 +
 +==== Custom formatting ====
 +
 +You can request custom formatting (custom vials / plates, extra weighting, DMSO solutions, dry ice shipping) and Mcule delivers the compounds as requested. Please note that any customer-defined formatting option can be implemented to our quote calculation algorithm and listed as a new delivery format option in your personal Instant Quote account.
 +
 +==== Package consolidation ====
 +
 +Your ordered products will be delivered to you as a single package. You do not need to deal with a lot 
 +of chemical suppliers, we collect all products and send you a consolidated package.
 +
 +==== Door-to-door delivery ====
 +
 +We provide complete EU and US customs clearance service (customs duties and taxes are paid by Mcule). Mcule does not charge any hidden customs costs to its customers. Additionally,​ our advanced service enables door-to-door delivery, meaning that you will not be contacted by any customs brokers, just get the package delivered to your door.
 +
 +
 +----
 +If you have any questions, or you need more information please don't hesitate to contact us at [[support@mcule.com]]
 +
 +
compound-sourcing-user-guide.txt ยท Last modified: 2014/06/14 00:21 by flack